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Reader help center

Answers for your
next chapter.

Friendly, straightforward help for accounts, books, shipping, memberships, safety, and community standing.

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AccountsWho can create an account?

During private testing, only email addresses approved by the owners can sign in. Google sign-in and email accounts both create a real Live Free & Read member record.

AccountsWhy is my Google sign-in rejected?

Use an approved tester email, then restart the sign-in flow. An expired code cannot be reused. If the approved account still fails, the owner should verify the deployed Google Client ID, matching secret, and authorized callback URL.

SellingHow do I list a book?

Sign in, choose Sell a book, scan the ISBN or enter details manually, confirm the matched edition, upload a photo of the actual copy, describe its condition, set the price, and publish.

SellingHow does AI pricing work?

The listing studio uses the exact ISBN, public catalog metadata, condition, and available marketplace evidence to suggest a range. It is guidance only; the seller always sets the final price.

Free BooksAre Free Books really free?

Yes. The book price is always $0. Every listing clearly shows Seller Pays or Buyer Pays shipping before a reader requests it. The agreed payer covers the carrier charge, and the label and activity record stay organized in both members’ gift flow.

ShippingDoes the site generate a shipping label?

The shipping studio is designed to compare tracked services using edition dimensions and weight. Live label purchasing will activate after carrier and payment accounts are connected; the site will clearly state when a quote is live rather than estimated.

BuyingWhat is the three-day buyer guarantee?

A buyer may report a qualifying problem within three calendar days after carrier-confirmed delivery. Significantly misdescribed, counterfeit, missing, or improperly packaged items may qualify.

RatingsHow are member ranks earned?

Ranks use completed on-site exchanges and real counterparty feedback. New members begin at New Chapter. Strong trading history can earn Shelf Companion, Trusted Book Guide, and Library Luminary. Brian is identified as Founder, while Michael is identified as Site Developer & Founder.

RatingsCan someone leave a fake review?

No. Feedback is tied to a completed Live Free & Read order, and each buyer or seller can review the other party only once per order.

StoriesHow do Reader Stories work?

A signed-in reader submits a true story about a meaningful book. It enters the owner review queue. Approved stories are published with the member’s display name and link to their member profile.

SafetyHow are inappropriate listings handled?

Members classify adult-oriented titles when listing. Adult titles are hidden by default unless a signed-in reader opts in. Owners can hide, reclassify, restore, or remove listings from the admin center.

PlansWhat do the plans cost?

The Free plan is $0. Members can prepare unlimited listings, choose which three paid titles appear publicly, and complete up to three paid sales per calendar month; Free Books remain unlimited. All Access is $3.99 per month or $39 per year. Live Free & Read charges 0% platform commission; Stripe’s payment-processing charge is separate and displayed before payment.

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Your request is stored securely and sent to the Live Free & Read owner dashboard. We’ll use the email below to follow up.

For account helpTell us which sign-in method you used.For an order or listingInclude the book title and order number if available.For safety concernsDo not include passwords or payment card numbers.
Never send a password, Google secret, or full payment card number.
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